An AI receptionist for HVAC companies
Osvetra answers while you're in an attic or on a roof, asks what's wrong with the system, puts no-heat and no-cool emergencies through to you, and books repairs and tune-ups into your calendar.
- Sam: Thanks for calling. This is Sam, the virtual assistant. What's happening with your system?
- Caller: Our AC stopped and it's 98 degrees. My mom's here, she's 80.
- Sam: Let's get help quickly. Keep her somewhere cool. I'm putting you through to Jordan now.
- Caller: Thank you.
- Sam: Connecting you. I've saved your address in case the call drops.
The calls a HVAC business misses.
In an attic
Hot, cramped, phone in the van.
First heat wave
Every AC in town stops the same week.
Cold night
No heat at 11 p.m. with kids at home.
What it asks your callers
The questions you'd ask, so every booking arrives with what you need. You can change them any time.
- No heat, no cooling, noise, leak or a tune-up
- Type of system, if they know it
- Anyone at risk: babies, elderly, medical needs
- Address and a good time
What it books
- AC repair
- Furnace repair
- Seasonal tune-up
- A free replacement quote
Examples. You set your own services, times and prices.
When it's urgent
You decide what's urgent. No heat in freezing weather or no cooling in a heat wave with someone at risk goes straight to you. A gas smell or carbon monoxide alarm: leave the home and call 911 first.
Website + Receptionist at $99; Pro at $169 for the busy seasons.
How it works
Set up for you. Live in three steps.
Start free
Your business name, your mobile and an email. No card. We set up your receptionist, your customer list and your site.
Connect your calendar
One link, about two minutes, and it books only into times you're free.
Forward missed calls
Dial the one code we send you. Call it yourself to test, then it's live.
Questions from hvac companies.
Yes. It books them like any other visit, with the reminder text the day before.
You set the rules, like no heat below a temperature or anyone vulnerable at home. Those go to you; the rest are booked.
No. It books a quote visit. New systems need someone to look first.
You can note them in the customer list. Giving them first pick of open slots is on our list.
Yes. You keep your number and answer it like you do now. You dial one code on your phone so the calls you don't pick up go to your receptionist instead of voicemail.
Calls keep being answered. Extra minutes are 15 cents each, and we text you at 50%, 80% and 100% of your plan so there are no surprises. Spam and sales calls don't count.
No. It's month to month with no setup fee, and you can cancel any time. The first 14 days are free and you don't need a card to start.
Let the next call be one you keep.
Talk to Sam yourself, then try Osvetra on your own number for 14 days. No card.
Rather talk to a person?
Tell us about your shop and what you'd like to know. We'll get back to you by text or a call.
Or email hello@osvetra.com